FAQs Section

This is normal as the tracker first needs to establish a connection with the satellite navigation system. Best, go outdoors and hold the tracker in your hand. A blue blinking LED indicates that the tracker has no data network and a green blinking LED indicates that no satellite connection could be established. Both LEDs should be off while the tracker is moving. This indicates that a GPS signal has been established and that the tracker is connected to the data network and communicating with the TRAKSIFY platform and App.

Make sure the the tracker is turned on. To turn the tracker on and off press the center SOS button for at least 10 seconds and release it. The LED ring will flash to indicate that the device has either been tuned on or off. Please refer to the user instructions provided with the tracker.

Please make sure that no VPN is enabled on your mobile device as the TRAKSIFY App can't connect to the TRAKSIFY servers if a VPN is activated on your device. Turn the VPN off while using the TRAKSIFY App and make sure that there is a stable connection to the internet.

Make sure that your device is linked to the geofence. From the mobile App open Settings -> My Devices -> Click on the geofence button to create the link between the geofence and the device. You may link one or many geofences to one or another device.

1. No GPS Signal
Possible Cause: The tracker may be indoors, underground, or in an area with poor satellite reception (e.g., dense urban areas, tunnels).
Solution: Move the tracker to an open outdoor area and wait a few minutes for it to acquire a GPS signal. The green LED should be OFF to indicate that the device has a valid GPS fix. A blinking green LED indicates that no GPS connention is available. 

2. Weak or No Cellular Network
Possible Cause: The tracker relies on cellular data (2G/3G/4G) to transmit location. If there's no network coverage, it won’t update.
Solution: Ensure the device is in an area with cellular coverage. The blue LED should be OFF to indicate that a valid network connection has been established. A blinking blue LED indicates that no data network connention is available. 

3. Low or Dead Battery
Possible Cause: If the battery is drained, the tracker won’t function.
Solution: Recharge the device fully.

4. Device is Powered Off or in Sleep Mode
Possible Cause: The tracker might be in power-saving mode or manually turned off.
Solution: Move the device to wake it up.

To adjust your timezone navigate in the App to Settings -> Preferences -> Timezone and enter the location, for example Europe/Berlin or Asia/Hong_Kong or any other available city close to your location.

The following status types are available:

• Grey: The device is offline. The grey icon indicates the last known position.
• Red: The device is online and communicating with the TRAKSIFY system. The device has stopped or is not moving.
• Green: The device is online and moving.

To change the tracking mode the device must be online (Status Red and Green). Make sure that the device is fully charged and that it is not in Sleep Mode or OFF.

Press and hold the SOS (ON/OFF) button for 5 seconds to turn the device either ON or OFF.

1. Select the Right Tracking Mode

Choose a tracking mode based on your needs to balance battery efficiency and location accuracy:

Monitoring Mode: Updates location every 10 minutes (ideal for stationary or low-risk assets like bags, backpacks, or stored items).
Tracking Mode: Updates location every 10 seconds (use when you suspect movement or theft).
Real-Time Mode: Updates location every 3 seconds (only use when actively searching for a lost asset, person, or pet).

Example:
When tracking a backpack, keep it in Monitoring Mode to conserve battery. If the backpack moves unexpectedly (e.g., stolen), switch to Tracking Mode or Real-Time Mode for frequent updates.

2. Enable a Geofence (Safe Zone)

Set up a virtual boundary (Geofence) around a safe location (e.g., home, office). Receive alerts if the device exits this zone, prompting you to switch to a more frequent tracking mode.

3. Set Up Notifications

Device Online/Offline: Get notified when the tracker connects or disconnects. Geofence Alerts: Receive alerts when the device enters or leaves a designated safe zone.

4. Recommended Setup

Start with Tracking Mode (10-second updates). If the device exits a Geofence unexpectedly, switch to Real-Time Mode (3-second updates). Use "Device Online" notifications to know when the tracker is active, then adjust modes as needed.

By following these steps, you can optimize battery life while ensuring your asset remains traceable when needed. Need help adjusting your settings? Contact our support team for assistance!

Note: It may take up to 3 minutes for the device to connect to the network.

- The blue LED will blink while connecting.
- Once the blue LED stops blinking, the device has successfully established a network connection and is communicating with the server.

For the latest status, tap the refresh icon (↻) next to the device status indicator within the Settings -> Device Control section of the App.

We suggest not to use a VPN connection while using the App. Please turn your VPN off when using the TRAKSIFY tracking App.

TRAKSIFY is a global digital lost and found solution, bringing together the owner and the person who found the lost item. TRAKSIFY is an active GPS based asset tracking device and service designed to protect and recover personal belongings like a suitcase, handbag, backpack. It works with its own independent precise GPS technology. It does not depend on the availability of a mobile phone. The TRAKSIFY COMPANION protects your family members or your pet. Compare the available options here.

All TRAKSIFY devices and tags have a unique QR code printed on the product allowing to identify the owner or the contact person via an online profile page. TRAKSIFY connects people, secure and efficiently.

It takes only three steps to have your luggage or any other asset secured and tracked in real-time via active GPS global tracking. Read the details here.

Unlike passive tracking devices such as tags that depend on the availability of a Smartphone, the TRAKSIFY COMPANION GPS Tracker is an active tracker with own connectivity. It operates fully independent and provides a high pinpoint accurate location information in real-time. The location is provided directly via satellite data.

TRAKSIFY is designed to protect any type of personal asset such as a handbag, luggage, notebook bag, backpack or any other type of item where personal belongings are stored in. TRAKSIFY can as well be positioned inside a car, boat, truck, trailer or any other moving object. Protect what matters the most to you. The TRAKSIFY COMPANION is designed to protect a child, an elderly family member or a dog or any other asset.

No, the TRAKSIFY COMPANION has the connectivity pre-installed when the device is produced. You will not need to insert any SIM card. The internal connectivity covers 170+ countries and territories.

We have you covered. If your luggage is found the QR code can be scanned, enabling the finder or the lost and found center operator to identify you as the rightful owner via our smart tracking identification. The chances of recovery are significantly higher as compared to unprotected assets.

You may also report a lost or found asset here.

To track a TRAKSIFY device you need to install the TRAKSIFY App available for iOS and Android devices.

The first 2 years are included FREE with the initial device purchase. No hidden or additional charges apply. There is no fixed subscription or any external SIM data plan required!

It’s easy to change and update your device profile image. We connect with Gravatar, a global platform trusted by millions of websites like WordPress, Slack, and OpenAI use your Gravatar profile automatically, saving you time and improving your experience. It’s easy, free, secure and trusted.

To register a new active TRAKSIFY GPS device like the COMPANION simply scan the QR code on the product itself. To scan use a Smartphone camera. Use either the App to scan and register your TRAKSIFY GPS device (recommended) or register the COMPANION using the phone’s camera directly. The TRAKSIFY NFC tag can’t be registered with the App. To register a NFC tag simply use the phone’s camera directly without the need of using the App.

The first 2 years are included FREE with the initial device purchase. No hidden or additional charges apply. There is no subscription required. There is no external SIM data plan required.

No, you can cancel the subscription at any time even during the 24 months free period.

No, the TRAKSIFY COMPANION has the connectivity pre-installed when the device is produced. You will not need to insert any SIM card. The internal connectivity covers 170+ countries and territories.

Yes, please refer to the Warranty and Refunds page for all relevant details.