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Need Help or Have Questions?

Reach out to us by filling out the form below, and our team will get back to you within 24 hours. For instant assistance, click the chat icon in the bottom corner—we’re happy to help!

If you are looking to report a lost or found device please continue and click here to report a lost or found TRAKSIFY GPS ID, NFC TAG or COMPANION.

    Part1: Customer Information

     


    Info: Please provide your full name, email address and an optional WhatsApp number so that we can get in touch with you swiftly and efficiently. Additional fields will be provided once your customer information has been added and depending on your message subject.

     

    Part 2: Message Subject

     

     

    TRAKSIFY TID and SID

     


    Info: Please provide the unique ID number of your TRAKSIFY tag or device. The TID and SID numbers are both located on the back of the device or tag. It is a unique ID combination to identify the owner and the location of the protected asset. Both numbers are between 6 to 19 digits. For example "866770056214274 or 123456". You may provide these two numbers optionally.

     

    TRAKSIFY TID and SID

     


    Info: Please provide the unique ID number of your TRAKSIFY tag or device. The TID and SID numbers are both located on the back of the device or tag. It is a unique ID combination to identify the owner and the location of the protected asset. Both numbers are between 6 to 19 digits. For example "866770056214274 or 123456". You may provide these two numbers optionally.

    Device Information

     


    Info: Please select the model for which you want to make a warranty claim.

    Purchase Information

     


    Info: Where was the product originally purchased from?

    Activation Date

     


    Info: When was the product originally purchased and activated?

     

    Part 3: Message Details

     


    0 of 800 (*: Required)
    Info: Please provide your message details. In case you would like to make a warranty claim please explain the issue you encounter with your TRAKSIFY product as detailed as possible. Please provide as much information as possible so that we can best respond to your message.

    Part 4: Submit Message



    Aditional Support Resources.